Contact

BEFORE you contact us at info@trenzous.com , here are some answers to frequently asked questions :)

When will I receive my tracking number?

Usually you will receive your tracking number within 1 to 3 days.

Why isn't my tracking number working?

It may take up to 3 days for your tracking number to be activated after you receive it.

How fast is the shipping time?

For most orders, allow 1-2 days for processing and 4-8 business days for delivery. Some areas can take up to 14 days for delivery.

What is the exchange/return policy?

Please kindly check our Refund Policy.